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Terms and Conditions

My Vet Perks Rewards (MVP Rewards) is a loyalty program (also referred to as the Program) offered by Veterinarians; to their customers (referred to as a Member). These terms and conditions form the agreement (theAgreement) between each customer that participates in MVP Rewards and their participating veterinary hospital and its participating affiliates and subsidiaries (My Vet Perks, LLC) with respect to the Program.

You may contact My Vet Perks, LLC at:

200 Oxford Way, Torrington, CT 06790 ; 860-615-9414.

By participating in MVP Rewards, Member agrees to the terms and conditions, rules, regulations, policies, and procedures of the Program.

Each Member is responsible for remaining knowledgeable about the Program terms and conditions. My Vet Perks, LLC reserves the right to disqualify Members who have violated any of the Program terms and conditions. My Vet Perks, LLC reserves the right to change the terms or conditions of the Program or terminate the Program at any time without prior written notice. Communications about MVP Rewards, including changes to the Program, will be posted on myvetperks.com/terms.

MVP Rewards is open to U.S. and Canadian residents at least 14 years of age. If you are between 14 and 18 years old, you agree you have obtained permission from your parent or legal guardian to be a Member of the Program (in Puerto Rico, parents must also submit the application of any applicant between 14 and 21 years of age). Program membership is only available to individuals. Except for organizations participating in the Program, Program membership will not be available to corporations, businesses, charities, partnerships, enterprises, or any other entity, unless written approval is received in advance from My Vet Perks, LLC, in its sole discretion. Member is responsible and liable for any tax consequences which may result from Members participation in the Program. Membership required at purchase to receive promotional pricing. Price adjustments are eligible only during that promotional pricing period.

Membership in the Program is $15.00 per year, unless otherwise specified by the participating veterinary hospital . Company reserves the right to refuse issuance of a MVP Rewards Card (the Card) to any customer who does not follow the enrollment procedures. Member should promptly notify the Program of any changes to Personal Information such as name, address, telephone numbers, and email address either by calling or visiting their participating veterinary hospital.

My Vet Perks, LLC reserves the right to cancel any MVP Rewards Card for which it has incomplete, inaccurate, false or fictitious Personal Information and all rewards points earned on that account will be forfeited.

The Card enables a Member of MVP Rewards to access sales and promotional pricing, earn reward points on certain purchases or behaviors (Points) and redeem points on certain future purchases at participating veterinary hospitals. Member must provide his/her name associated with the MVP Rewards account or present his/her personal Card to the cashier at a Participating veterinary hospitals before the purchase transaction is completed in order to earn and/or redeem Points. Points have no fixed value, may not be redeemed for cash, and are not transferable to any other individual or entity. Any transfer or attempt to transfer Members Card or Points shall result in automatic cancellation of the Card and revocation of Members Points. Any fraudulent or unauthorized use of the Card is strictly prohibited, and may result in termination or disqualification from the Program. The Card is not a credit card. The Card is the property of My Vet Perks, LLC and it may be revoked at any time by My Vet Perks, LLC at their sole discretion. Any unauthorized reproduction of the Card may lead to legal prosecution and forfeiture of Membership in the Program and all Points earned.

Earning Points:

MVP Rewards Members may be offered promotions (Point Promotions) which will award Points with the purchase of specified products and/or services from participating veterinary hospitals during the promotion period. Point Promotions will not apply to rain check items purchased after the promotion has ended. Points will not be earned in a transaction where Redemption Dollars or Store Credit is used. Point Promotions will not apply to and Points cannot be earned on all purchases and services at the discretion of the participation veterinary hospital.

MVP Rewards Members will earn 5 points per $100.00 spent at the veterinary hospital. Each participating hospital may elect to offer more points on certain items or services at their own discretion. They may also elect to forfeit points on any item or services at their own discretion. These items and services will be reviewed with each Member at sign up. Member will not earn new points on redeemed points during any transactions. For example, Member spends $110.00 and redeems 10 points, therefore Member will earn 5 new points.

All Points will be awarded to the Members account 1 day after purchase. Points will not be awarded if in Companys reasonable opinion the merchandise purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. Company reserves the right to limit Points awarded with respect to any offer or promotion to reasonable household quantities. On a return and/or exchange the Points will be deducted from the Members account that was used for the original purchase.

From time to time, other incentive programs, may be combined with MVP Rewards and these programs may offer incentives that can be accumulated on your MVP Rewards Cards. Please see the terms and conditions of these other incentive programs to see what terms and conditions apply to the point collections in each of these respective programs.

 

Redeeming Points:

When purchasing items and/or services at a participating veterinary hospital, Member may choose to either redeem earned Points or continue saving Points to use on a future purchase of items and/or services. If Member elects to redeem earned points, the points will be converted into Redemption Dollars and the value of the Redemption Dollars will be deducted from the total price of the Members purchase of items and/or services from a participating veterinary hospital. Earned Points are converted into Redemption Dollars as 1 point =$1

Redemption dollars will not be paid out in cash or Store Credit.

Some participating veterinary hospitals may, at any time and without notice, change, eliminate, or terminate the point earning and redemption procedures and offerings. Upon redemption of points, the points will immediately be deducted from Members account. Once points are redeemed, points cannot be credited back to Members account, unless authorized by the participating veterinary hospital. When returning items paid with redemption dollars, the redemption dollars will be refunded to Member in the form of store credit. The sale or barter of points, or any other award or benefit (other than by the Company) is expressly prohibited. Any points, award, or benefit transferred, assigned, or sold in violation of the terms and conditions will be confiscated and Membership in the program may be terminated.

For active Members, all Balance Rewards Points do not expire.

 

Member Information & Communications:

By participating in the Program, Member agrees to allow Company to communicate via mail, email, phone and other channels including text or mobile device. Company may use these channels to communicate Member account status, notify Member when they are eligible for a reward, communicate program changes, and offer special Member promotions, coupons and more. Members who are under the age of 18 or who choose to opt out of all marketing communications will receive only messages related to their account.

Member information will be protected in accordance with the Online Privacy and Security policy and/or the Notice of Privacy Practices, as applicable. In the event that we intend to use Protected Health Information (PHI) for a purpose that requires a HIPAA Authorization form, we will ask you (or your parent or legal guardian when required by applicable law or regulation in Puerto Rico) to approve such use by signing the required form.